FAQs
Here you’ll find answers to the most common questions about our services.
Are you accepting new clients in person or virtually?
Yes, we are accepting new clients, both in-person and virtually, using a secure, HIPAA-compliant platform that is easy to use.
Our hours are:
* Monday - Thursday: 8 AM - 7 PM
* Friday: 8 AM - 3 PM
* Saturdays: 9 AM - 1 PM
Which insurance plans do you accept?
Monica accepts insurance for individual counseling sessions. Accepted insurance providers are Aetna, BCBS/Anthem, and UnitedHealthcare/Optum.
Couples counseling is evaluated on a case-by-case basis.
When do I pay?
All clients are required to maintain a credit card on file. Session fees and co-payments are processed the morning of the session. For in-person sessions, fees will be processed online.
What is your cancellation policy?
We have a 24-hour cancellation policy, and insurance companies do not pay the fee of late cancellations. If you need to cancel for any reason, please notify us 24 hours in advance to avoid the late cancellation fee, which is the full session fee. You can reschedule via email, phone, or the client portal.
We offer the flexibility of switching from an in-person session to a virtual session with 24-hour advance notice.
What are your counseling rates?
Jemece 60-minute sessions: $85 | 80-minute sessions: $125
Monica Individual Counseling: $165 per session | Couples Counseling: $185 per session | Sunday sessions: $300
Premarital Counseling Program includes 6 - 12 75-minutes sessions, $185 per session
Premarital Group Sessions: $100 per couple, per session
Prepaid 6-Session Package: $1,000 (non-refundable) for Premarital or Couples Counseling
What are your privacy policies and practices?
See our Privacy Policies and Practices here.
Other Questions & Information
What is Individual Counseling?
Are you searching for an individual counseling description or curious about individual counseling? Individual counseling is a personalized therapy service where you work one-on-one with a licensed professional counselor near you, also called a mental health therapist or counselor, to address emotional, behavioral, or relational concerns. This is an opportunity to focus on you and your thoughts; a place to get the emotional support you may need. You’ve taken one step, our professional team is here to help you take the next step.
How do you incorporate faith into the counseling process?
We believe that faith is a powerful resource for healing and growth. Our approach is to integrate Christian principles and biblical truths in a way that fits your unique journey, always respecting your individual beliefs and comfort level. We'll invite prayer, scripture, and faith-based perspectives as part of the therapeutic process, but will never impose them.
How do you handle confidentiality?
Your privacy and trust are essential. We follow strict ethical guidelines and legal requirements to protect your information. Everything discussed in counseling stays confidential, except in rare cases where safety is a concern.
How do you handle confidentiality in couples counseling?
As part of our Couples Counseling intake process, we require our couples to sign a “No Secrets” policy. This policy states that we, the counselors, will not keep any secrets shared by one partner from the other. We will not reveal your secrets, instead we will work with you to share any secrets. This promotes open communication and trust.
Find the Right Mental Health Professional Near You
Whether you’re looking for a mental health specialist, a behavioral health counselor, or a psychotherapist, our practice offers compassionate, confidential therapy tailored entirely to you. Also, we understand the value of spiritual support, so if you’re interested in a Christian counseling, our team is ready to help.