FAQs
Here you’ll find answers to the most common questions about our services.
We are a group of licensed professional counselors and social workers, who provide clinical counseling services. As a counseling collective, we offer individual counseling (17 and older), couples counseling (dating and married), premarital counseling, and experiential counseling groups.
We assist clients dealing with anxiety, depression, relationship challenges, divorce, marriage preparation, family conflict, grief, substance use, parenting, work-related issues, and many other men's and women’s specific issues.
Let us help you get started on the journey to overall well-being.
FAQs
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Yes, we are accepting new clients, both in-person and virtually using a secure, HIPAA-compliant platform that is easy to use.
On Mondays and Thursdays, we offer virtual appointments only.
On Tuesdays, Wednesdays, Fridays , and select Saturdays, we offer in-person and virtual appointments.
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Yes, we do. We set aside one hour each day for free consultations.
Mondays: 9:30-10:30 AM , 5-6 PM
Tuesdays: 12-1 PM
Wednesdays: 3:30-4:30 PM
Thursdays: 10:30-11:30 AM
Fridays: 8-9 AM
Saturday consultations are available for a nomial fee of $10 to ensure attendance.
Saturdays: 8-9 AM
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Jemece: 60-minute sessions: $85 | 80-minute sessions: $125
Monica: Individual Counseling: $165 per session | Couples Counseling: $185 per session | Sunday sessions: $300 | 2-Day Intensive $2,500
Premarital Counseling Program includes 6 - 12 75-minutes sessions, $185 per session
Premarital Group Sessions: $100 per couple, per session
Prepaid 6-Session Package: $1,000 (non-refundable) for Premarital or Couples Counseling
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Our hours are 8 AM - 6 PM except Fridays (8-3) and Saturdays (8-1).
Mondays and Thursdays - Virtual Appointments Only
Tuesdays, Wednesdays, Fridays, and Select Saturdays - In-person and Virtual appointments available
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We accept insurance for individual counseling sessions. Accepted insurance providers are Aetna, BCBS/Anthem, and UnitedHealthcare/Optum.
Couples counseling is evaluated on a case-by-case basis.
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All clients are required to maintain a credit card on file. Session fees and co-payments are processed the morning of the session. For in-person sessions, fees will be processed online.
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We have a 24-hour cancellation policy, and insurance companies do not pay the fee of late cancellations. If you need to cancel for any reason, please notify us 24 hours in advance to avoid the late cancellation fee, which is the full session fee. You can reschedule via email, phone, or the client portal.
We offer the flexibility of switching from an in-person session to a virtual session with 24-hour advance notice.
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See our Privacy Policies and Practices here.
Other Questions & Information
What is Individual Counseling?
Are you searching for an individual counseling description or curious about individual counseling? Individual counseling is a personalized therapy service where you work one-on-one with a licensed professional counselor near you, also called a mental health therapist or counselor, to address emotional, behavioral, or relational concerns. This is an opportunity to focus on you and your thoughts; a place to get the emotional support you may need. You’ve taken one step, our professional team is here to help you take the next step.
How do you incorporate faith into the counseling process?
We believe that faith is a powerful resource for healing and growth. Our approach is to integrate Christian principles and biblical truths in a way that fits your unique journey, always respecting your individual beliefs and comfort level. We invite prayer, scripture, and faith-based perspectives as part of the therapeutic process, but will never impose them.
How do you handle confidentiality?
Your privacy and trust are essential. We follow strict ethical guidelines and legal requirements to protect your information. Everything discussed in counseling stays confidential, except in rare cases where safety is a concern.
How do you handle confidentiality in couples counseling?
As part of our Couples Counseling intake process, we require our couples to sign a “No Secrets” policy. This policy states that we, the counselors, will not keep any secrets shared by one partner from the other. We will not reveal your secrets, instead we will work with you to share any secrets. This promotes open communication and trust.
Find the Right Mental Health Professional Near You
Whether you’re looking for a mental health specialist, a behavioral health counselor, or a psychotherapist, our practice offers compassionate, confidential therapy tailored entirely to you. Also, we understand the value of spiritual support, so if you’re interested in a Christian counselor, our team is ready to help.
Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy (counseling) services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy (counseling) services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Requesting records
To request your health care records, please contact your clinician directly through the portal or by contacting the office. Please note that a nominal fee applies. You will receive a Release of Information form to specify the recipient of your records. Once you have completed the form and paid the required fee, your records will be sent to the designated entity.
Filing Complaints
Office of Attorney General Consumer Protections
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300, Austin, Texas 78701
Main Line (512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205